Do Not Call Policy

1. Scope

This Policy applies to all outbound calls placed by Company personnel, contractors, and any third party placing calls on our behalf. Company's outreach is primarily business-to-business (B2B), directed to churches and other organizations rather than to individual consumers at residential numbers. Where any call is directed to an individual consumer rather than an organization, this Policy and all applicable consumer telemarketing protections apply in full.

2. Company-Specific Do Not Call List

Company maintains its own internal Do Not Call list, tracked within our customer relationship management (CRM) system. Any individual or organization that asks not to be contacted again — whether by phone, email, written request, or verbally during a call — is added to this list promptly and no later than required by applicable law.

Once a number is on our internal Do Not Call list, we will not call that number again unless the person or organization subsequently and affirmatively requests to be removed from the list and re-contacted.

3. How to Request Removal

Anyone may ask to stop receiving calls from us at any time by:

• Telling our representative directly during a call;
• Emailing team@saltandlightagency.com; or
• Calling 830-730-8913.

4. Processing Requests

Do Not Call requests are entered into our CRM immediately upon receipt and are treated as effective indefinitely, in accordance with TSR requirements. All personnel and contractors placing calls on our behalf are required to check the current suppression list in our CRM before initiating any call.

5. Calling Hours

Calls are placed only between 8:00 AM and 9:00 PM in the recipient's local time zone, consistent with TSR and TCPA requirements.

6. Caller Identification

When we call, we identify Salt and Light Agency, LLC and provide accurate, callable caller ID information so recipients can identify and, if desired, return the call.

7. Prerecorded Messages and Consent

Company does not use prerecorded or artificial voice messages, or automated dialing to cell phones, without first obtaining the called party's prior express written consent, as required under the TCPA.

8. Training and Enforcement

All personnel and contractors authorized to place calls on Company's behalf are trained on this Policy before making any outbound calls, and compliance is a condition of continued authorization to use Company's calling systems. Any alleged or proven violation of applicable telemarketing law may result in suspension or termination of calling privileges.

9. Policy Review

This Policy is reviewed periodically and updated as necessary to remain consistent with changes in applicable law and in Company's calling practices.

10. Contact

Questions about this Policy, or requests to be placed on our Do Not Call list, may be directed to:

Joshua Cook
Salt and Light Agency, LLC
Telephone: 830-730-8913
Email: team@saltandlightagency.com